Frequently Asked Questions

At Prowave, We answer all your Questions professionally

How do I purchase a gift card from your website? ▸

You can purchase a gift card by selecting the desired card type (iTunes, PUBG, etc.), choosing the denomination, and adding it to your cart. Proceed to checkout, enter your payment details, and once the payment is confirmed, you will receive your digital code via email.

How long does it take to receive my gift card after purchase? ▸

Delivery is usually instant or within a few minutes. However, in some cases, it may take up to 24 hours if additional verification is required. Please check your email, including the spam/junk folder, for your digital code.

What should I do if I haven't received my gift card? ▸

If you haven't received your gift card within the expected time, please check your spam or junk folder. If it's not there, contact our customer support with your order details, and we will assist you as soon as possible.

Can I get a refund if I purchased the wrong card or amount? ▸

Unfortunately, we do not offer refunds or exchanges for digital gift card purchases once the code has been delivered. Please double-check the product details before completing your purchase.

Are your gift cards region-locked? ▸

Yes, some gift cards are region-locked, meaning they can only be used in the country or region specified on the card. Please make sure to check the region before purchasing to ensure compatibility with your account.